Returns Policy

All returns must be authorised by a staff of Wild About Health and follow the "Returns Procedure" below.  Any faulty or damaged stock received will be replaced at no charge if Wild About Health is notified within 7 days of receipt. If an order has been received and it is incorrect through the fault of Wild About Health, it will be replaced at no additional charge to the customer or a full refund of the incorrect item(s) will be given upon its return to Wild About Health.

As described in our Refund Policy we do not refund returned products so please chose carefully.  Authorised returns will result in a replacement product, exchange, credit note or refund. We offer a return policy on products that are classified as one of following:

  • "Damaged in Shipping"
  • "Incorrectly Shipped"
  • "Unopened Product"
  • "Faulty Product"

Otherwise, due to the health risks from tampering, all products are considered to be sold on a "No Return Basis".
We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, a manufacturer’s warranty or other contract or statute.
Examples of conditions under which we would accept an opened product are:

  • A product "Damaged in Shipping"
  • A product that develops a fault due to a cause occurring prior to purchase.
  • A product that could be considered to be of unsaleable quality.

Please note that the following may result to NON ACCEPTANCE for return:

  • Vandalism
  • Misuse
  • Unauthorised repair or
  • Tampering with a product

Details of our "No Return Basis", "Damaged in Shipping" and "Incorrectly Shipped" policies are provided below. Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed or any manufacturer’s warranty. Details of our manufacturer’s warranty returns policy are set out below.

Returns procedcure:

  • Contact Wild About Health (wecanhelp@wildabouthealth.com.au or phone 02 42974916) and advise of reason for return and if approved an authorisation number will be issued
  • Return goods - All goods are to be returned whether defective or not. You will need to supply the following information along with the authorisation number, most of which will be on your packing slip or invoice.
  • Receipt or invoice number
  • Name of product to be returned
  • Date on packing slip or invoice
  • Reason for return
  • Your name and contact details
  • Suitably package all items in order to prevent damage during return shipping.  It is the customer's responsibility to ensure that all products are suitably packaged.

 

  • A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may not be able to process the return.

The product-shipping carton should be addressed to the following address (unless otherwise directed):

Wild About Health
Unit 15 / 75 Cygnet Ave
Shellharbour NSW 2529

The customer is responsible for all costs associated with return of the product to Wild About Health and is NON-REFUNDABLE.
We recommend that products returned by post be sent by registered or certified mail. We will not be held liable for loss or damage during the item being returned.
If a product is not "Damaged in Shipping" or otherwise returnable under this Returns Policy, and is not returned to us in the original unopened packaging, it may be returned to you at your cost.

Some products may need to be returned to the manufacturer for testing. If your product is in full working condition or any defects or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be invoiced for the freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Unless stated otherwise under this Returns Policy, any manufacturer’s warranty or other contact or statute, Wild About Health reserves the right to refuse any returns that: are incomplete or missing parts; or are not returned in their original packaging, show signs of physical damage to the product or its packaging. Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Damaged in Shipping Product

In the event that you receive a product that appears to have been "Damaged in Shipping" - that is, damaged while being shipped from Wild About Health to you - you should:

  • Refuse to accept delivery of the product.
  • Direct the courier to "Return goods to sender"
  • Notify our staff immediately.

 

If you have already accepted delivery, and then notice that the product appears to have been damaged, you should notify our staff immediately.
If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).
To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all "Damaged in Shipping Products" be returned to Wild About Health within 7 days of purchase.
If it is reasonably determined by Wild About Health that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.
For products, which are determined by Wild About Health to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you. Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Unopened Product

Except for product sold on a "No Return Basis" as detailed below, under exceptional circumstances Wild About Health can offer a 7-day return policy for product in its original, unopened and undamaged packaging. Accepting this type of return is completely at the discretion of Wild About Health.
Kindly contact our staff within 7 days of shipping of the product; otherwise, we cannot authorize a return.
You will need to package and address the product for return in accordance with the above procedures (see Return Procedure).  
Any cost associated with returning the item to Wild About Health is NON-REFUNDABLE.
For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

 

Faulty Product

In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it under the "Damaged in Shipping Product" procedure above. Please note that events such as vandalism, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
If a manufacturer offers to accept opened product for return, then we will honour the manufacturer’s returns policy where it involves us as the retailer. The manufacturer’s returns policy will direct you to either:- Return the product directly to the manufacturer, its agent or a third party service provider; or Return the product to the retailer from whom the product was originally purchased.
If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.
If the manufacturer directs you to return the product to us as the retailer, then you should contact our staff at least 7 days before the expiration date specified by the manufacturer; otherwise, the return may not be authorized in some circumstances. You should provide any additional information that may be required under the manufacturer’s returns policy. Where possible (and to the extent consistent with the manufacturer’s returns policy), you will need to package and address the product for return in accordance with the above procedures (see Return Procedure) and you will need to arrange for return delivery of the product to Wild About Health at the address listed in the above procedures.
Wild About Health will not pay or reimburse any costs associated with a customer-organized shipment unless it agrees to do so or is required to do so under this Returns Policy. The product should be received by our warehouse within the period specified by the Manufacturer; otherwise, the return may not be authorized in some circumstances.
For products which are validly returned under a manufacturer's return policy, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery. If the product has not been validly returned under a manufacturer’s return policy (or any other policy described in this Returns Policy), it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.
Please note that events such as wilful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Incorrectly Shipped Product

In the event that you receive a product that is different to the one ordered ("Incorrectly Shipped Product"), you should notify our staff immediately upon receipt of the product. If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).
For all "Incorrectly Shipped Products", a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by Wild About Health.
If it is found by Wild About Health that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.
Please note that events such as vandalism, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

No Return Basis

The term "No Return Basis" means that, unless the product is "Damaged in Shipping", "Incorrectly Shipped" or otherwise returnable under a manufacturer’s warranty or other contract or statute, the product will not be accepted for return.
We do not accept returns if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
Please note that events such as vandalism, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

 

Refunds Policy

We do not refund returned products so choose carefully. Authorised returns will result in a replacement product or a credit note. The only exclusions to this refund policy is for goods not yet shipped where a bought product cannot be sourced within a reasonable amount of time from the manufacturer.